Case Study: Grounded Solutions Network improves support site searchability and user experience with Helpjuice

Grounded Solutions Network found answers with 100% success using Helpjuice

Grounded Solutions Network, a national nonprofit, faced a growing challenge as its decade-old Zendesk support site became cluttered with thousands of unsearchable articles. This frustrated users and overwhelmed their support team with tickets. Seeking a customizable and cost-effective solution, the organization turned to Helpjuice's knowledge base software to overhaul their user support experience.

By implementing Helpjuice, the team gained powerful authoring tools, AI-powered search, and deep customization to create a clean, intuitive knowledge base. In early testing, 100% of users successfully found the information they needed and described the new site as easy to navigate. Helpjuice provided this enterprise-level functionality at a nonprofit-friendly cost, and the solution is expected to drastically reduce support ticket volume upon its full launch.

Grounded Solutions Network