Case Study: Entrupy boosts revenue with Helpjuice

Entrupy increases revenue with Helpjuice after a 35% rise in test volume

Entrupy, a technology company specializing in AI-powered authentication services, faced significant challenges in managing its vast and growing internal knowledge. Their previous methods, which relied on static PDFs and Google Drive, were inefficient and made critical information difficult to search and update, impacting support team performance. To solve this, they implemented the Helpjuice knowledge base software to create a centralized and searchable internal repository.

By using Helpjuice, Entrupy developed over 1,500 published articles, leveraging features like image annotation to enrich their content. The solution enabled support teams to find information four times faster, avoiding over 3,200 support cases in a year. This efficiency gain led to a 35% increase in test volume handling, which directly resulted in increased revenue for the business. Helpjuice also contributed to a 15% improvement in support SLAs for their US team.

Entrupy