Case Study: EarthRanger achieves 88% self-service success with Helpjuice

EarthRanger hits 88% self-service success with Helpjuice

EarthRanger, a wildlife conservation software program, faced the challenge of providing consistent, scalable support to a global and multilingual user base operating in remote areas with unstable internet. Their previous reliance on fragmented methods like PDFs and direct messaging was inefficient. They turned to Helpjuice to implement a dynamic knowledge base solution.

With Helpjuice, EarthRanger built a fully customizable, multilingual knowledge base that became central to their support and training. The solution delivered significant results, including over 8,000 monthly knowledge base visits and an 88% self-service success rate. Helpjuice enabled faster response times and supported 23 live training sessions in six months, transforming how knowledge is delivered to conservationists in the field.

EarthRanger