Case Study: CellPort cuts support content creation time in half with Helpjuice

CellPort cuts content authoring time by 50% with Helpjuice

CellPort, a software company for the life science industry, faced the challenge of creating an interactive, searchable, in-app help guide for their new SaaS product. They needed a solution that was easy to use and wouldn't require extensive support from their development team. After evaluating several other knowledge base tools, they selected Helpjuice for its web-based platform and cost-effectiveness.

By implementing Helpjuice, CellPort was able to build their user guide without any need for their development team beyond a simple initial embed. This resulted in a 100% reduction in development time spent on the help guide. The authoring and design time for their customer success specialist was also cut in half. Helpjuice provided a solution that management was extremely pleased with, saving significant time and resources.

CellPort