Case Study: Boyter Brothers, LLC speeds SOP creation and reduces new hire support with Helpjuice

Boyter Brothers cuts new hire support by 10% with Helpjuice

Boyter Brothers, LLC, a construction company, faced significant knowledge bottlenecks as their rapid growth led to institutional knowledge being siloed within a few key employees. This created a heavy reliance on veterans for new hire support, slowing down onboarding and productivity. To address this, they implemented Helpjuice's knowledge base software to centralize their institutional knowledge.

By using Helpjuice, Boyter Brothers created a collaborative yet controlled platform for knowledge sharing, which included the built-in SOP builder tool Wizardshot. The solution resulted in a 10% reduction in support requests for new hires and a 90% employee participation rate in building the knowledge base. Helpjuice also enabled the company to create standard operating procedures 110% faster, freeing up seasoned employees and streamlining internal communication.

Boyter Brothers, LLC