Case Study: Article saves hundreds of hours each month with Helpjuice

Article cuts onboarding time by 30% with Helpjuice

Article, a leading direct-to-consumer furniture company in Canada, faced significant inefficiency as its customer support agents struggled with knowledge scattered across Google Docs, Slack, emails, and spreadsheets. This led to slow response times and inconsistent communication. To solve this, Article implemented the Helpjuice knowledge base software to centralize its information.

With Helpjuice, Article created a single, easily searchable source of truth for its support team. The solution delivered powerful search functionality and a simple editing workflow. The results included a 25% reduction in repetitive tickets, a 30% faster onboarding process for new hires, and the saving of hundreds of hours each month, all while improving consistency in customer responses.

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