Case Study: BUNN improves technician efficiency and customer satisfaction with Help Lightning

BUNN boosts technician productivity and cuts on-site time with Help Lightning

BUNN, a global manufacturer of dispensed beverage equipment, faced a challenge in optimizing the work hours of its field technicians. To address this, BUNN partnered with Help Lightning to implement its remote expert guidance solution, aiming to reduce non-billable time and improve support.

Using Help Lightning, BUNN enabled its technicians to receive live, real-time training and support from remote experts, including engineers, directly from the field. This solution from Help Lightning resulted in technicians completing work orders faster, increased billable hours, and significantly improved customer satisfaction by minimizing equipment downtime for clients.

BUNN