Case Study: Boston Scientific delivers remote clinical support with Help Lightning

Boston Scientific delivers remote clinical support in real time with Help Lightning

Boston Scientific, a medical device company, faced the challenge of providing timely, hands-on support to hospital teams. Their clinical experts traditionally had to travel onsite, which was time-consuming and could result in delayed assistance during critical procedures. To address this, they partnered with vendor Help Lightning to implement their Merged Reality technology, powering a solution called ASK ANGIE.

Help Lightning's solution enabled Boston Scientific's experts to provide dynamic remote support as if they were physically in the room. This allowed experts to guide hospital staff from anywhere, even during COVID-19 access restrictions. The results included major efficiency gains, elevated customer experience, and a competitive differentiator. Hospital staff found the merged reality very effective, feeling more supported as experts could literally reach into their field of view to provide guidance. Help Lightning made it possible to deliver immediate, high-touch care without the need for travel.

Boston Scientific