Case Study: Blumberg Advisory Group achieves touchless service and faster issue resolution with Help Lightning

Blumberg Advisory Group - Customer Case Study

Blumberg Advisory Group, a management consulting firm for the field service industry, faced the challenge of helping clients deliver safe, “touchless” service during COVID‑19 when onsite visits were limited or impossible. To address remote troubleshooting and reduce customer downtime, the firm highlighted Help Lightning’s Virtual Expertise solution as the enabling technology for visual, real‑time support via existing smartphones or web browsers.

Help Lightning’s Virtual Expertise lets experts and customers visually collaborate to diagnose faults, send annotated instructions, and coordinate touchless parts delivery, replacing many technician dispatches. Help Lightning reported roughly a 450% increase in usage and a 40% increase in customers since March 2020, and early adopters achieved measurable gains: about a 15% reduction in truck rolls, ~20% higher first‑time fix rates and ~30% faster total resolution times.

Blumberg Advisory Group

Michael Blumberg

President