Case Study: Telia achieves real-time logistics tracking and process optimization with Helmes

Telia - Customer Case Study

The customer, Telia, a major telecommunications operator in Northern Europe, faced significant pressure from regulatory changes, new market entrants like Google and Apple, and rising customer expectations. To stay competitive, they required an agile approach to adapt their information systems rapidly. The vendor, Helmes, was engaged to develop and integrate a new global solution.

Helmes delivered a comprehensive system to track the full lifecycle of electronic devices, from purchasing through logistics to sales and aftersales. This solution integrated with dozens of Telia's internal and external applications, consolidating data for real-time process tracking, optimization, and analytics. The system developed by Helmes was highly successful, gaining a reputation as a state-of-the-art logistics monitoring system and an exemplar of effective team cooperation.

Telia

Arild Strømhylden

Global Delivery Project Manager