Case Study: Telia achieves more sustainable after-sales operations with Helmes

How Telia’s New After-Sales Service Tool Supports the Company’s Sustainability Goals

Telia, a leading telecom service provider in the Nordic and Baltic regions, sought to build a new after-sales service platform to support its sustainability goals and operations across six countries. The challenges were to create a technical framework for scaling device repurchasing and refurbishing activities and to move from a single provider to collaborating with multiple after-sales partners. The company partnered with the software development firm Helmes for this project.

Helmes developed a web-based after-sales platform that integrated with over 100 systems to handle repairs, returns, and repurchases. This solution automated processes, provided a customer self-service portal, and allowed Telia to efficiently collaborate with dozens of partners. The results included streamlined operations, a reduced error rate, and direct support for Telia's circular economy goals by enabling the company to scale its repurchasing and refurbishing activities.

Telia