Case Study: The Forbury Clinic cuts documentation time by 50% with Heidi Health

The Forbury Clinic cuts documentation time by 50% with Heidi Health

The Forbury Clinic, a multi-disciplinary specialist practice, faced a significant administrative burden as its clinicians struggled to document lengthy and complex consultations. Manual note-taking disrupted patient focus and rapport, while the task of writing detailed reports and letters often spilled into after-hours, adding pressure to already full days. To address this, the clinic partnered with vendor Heidi Health to implement its AI Scribe service.

Heidi Health's solution captured consultations and automatically drafted structured documentation for the clinicians to review and approve. This allowed the clinic to cut documentation time per consult by 50%, from 10 minutes to just 5. The rate of same-day letters and reports skyrocketed from 5% to 85%, and each clinician reclaimed 20 minutes of after-hours admin per day. The result was enhanced clinician presence and richer detail in patient records.

The Forbury Clinic