Case Study: St. Cloud Orthopedics streamlines ortho documentation with Heidi Health

St. Cloud Orthopedics cuts note turnaround from 7–10 days to 4–5 hours with Heidi Health

St. Cloud Orthopedics, a high-volume specialty practice, was struggling with costly transcription services and error-prone dictation tools that resulted in slow note turnaround times and documentation that was often inaccurate. These delays were slowing down critical patient care coordination and prior authorizations. To address these challenges, the clinic turned to Heidi Health's AI scribing service.

Heidi Health implemented a carefully piloted, AI-driven solution that integrated seamlessly into the clinic's team-based workflow, utilizing versatile templates and precise snippets for exact language. The results were transformative, achieving near-universal provider adoption and reducing note turnaround time from 7-10 days to same-day, often within 4-5 hours. This represented an 80% decrease, which in turn sped up prior authorizations and billing. Heidi's solution also dramatically improved note quality and accuracy, eliminating errors and reducing clinician burnout.

St. Cloud Orthopedics