Case Study: Schoen Clinic Chelsea cuts documentation time with Heidi Health

Schoen Clinic Chelsea cuts documentation time by up to 50% with Heidi Health

The Schoen Clinic Chelsea, a private outpatient mental health clinic in London, faced significant administrative challenges. Their clinicians, including Consultant Psychiatrist Dr. James Woolley, were burdened by documentation that took as long as the patient consultations themselves. This administrative overload, coupled with rigid electronic health record systems that couldn't capture the nuanced, non-linear nature of mental health conversations, impacted patient care and created bottlenecks.

The clinic implemented Heidi, an ambient AI tool, to address these issues. Using Heidi's customizable templates and voice-to-text capabilities, clinicians could capture consultations naturally and generate structured notes afterward. This solution from Heidi reduced documentation time by up to 50%, freeing clinicians to focus on patient care. The measurable impact included increased capacity for urgent consultations, seamless adoption across the multidisciplinary team, and use of the tool for administrative reporting.

Schoen Clinic Chelsea