Case Study: San Luis Valley Health reduces documentation burden and expands patient access with Heidi Health

San Luis Valley Health reduces documentation time by 4,800 hours with Heidi Health

San Luis Valley Health, a rural health system in Colorado, faced significant challenges with clinician burnout and documentation inefficiency. Providers were spending evenings and weekends completing notes using time-consuming typing or poor-quality dictation tools, which increased cognitive load and limited patient access. They partnered with Heidi Health to implement its AI medical scribe service to address these issues.

Heidi provided an AI documentation solution that captured clinical dialogue and generated structured, professional notes directly into their MEDITECH Expanse system. The implementation by Heidi resulted in clinicians completing documentation during the workday instead of after hours, reducing cognitive burden. A key measurable impact was one provider shortening appointment times from 30 to 20 minutes, increasing patient access, while the organization captured over 4,800 hours of documentation.

San Luis Valley Health