Case Study: Meadowbank Family Doctors reduces admin time and improves patient care with Heidi Health

Meadowbank Family Doctors cuts admin time from 8 minutes to 1 minute per consult with Heidi Health

Meadowbank Family Doctors, a clinic in Auckland, New Zealand, was struggling with overwhelming administrative demands that cut into patient-facing time and contributed to clinician burnout. Their challenge was balancing comprehensive note-taking with engaged patient care, which often led to extensive after-hours documentation. They turned to the vendor Heidi Health and implemented its AI medical scribe service.

The solution from Heidi significantly streamlined the clinic's documentation process. This resulted in a dramatic reduction in administrative time per consult from eight minutes to just one minute. The measurable impact included enhanced patient engagement, improved documentation quality, and a complete elimination of after-hours note-taking, which reinvigorated the clinicians' love for their practice.

Meadowbank Family Doctors