Case Study: Indiana Health Group reduces documentation burden and improves patient care with Heidi Health

Indiana Health Group saves 120,000 minutes in 5 months with Heidi Health

Indiana Health Group (IHG), a large behavioral health practice, was struggling with the significant administrative burden of electronic medical records. Their clinicians faced a difficult choice between typing thorough documentation and being fully present for meaningful patient interactions, which led to stress and reduced quality of life. To address this, they turned to the vendor Heidi Health and implemented its AI scribe service.

Heidi's solution integrated with IHG's existing EMR workflow, capturing consultation audio and generating comprehensive notes. This allowed clinicians to engage more conversationally with patients. The results were substantial: in the first five months, Heidi saved approximately 120,000 minutes of documentation time and recovered an estimated $200,000 in clinical time value, while significantly improving both note quality and clinician well-being.

Indiana Health Group