Case Study: Icon Cancer Centre achieves faster oncology documentation and more patient presence with Heidi Health

Icon Cancer Centre cuts documentation costs by 95% with Heidi Health

Dr. Louise Nott, a medical oncologist at Icon Cancer Centre, was facing significant documentation challenges. Her complex oncology consultations were followed by hours of after-hours dictation, leading to a high administrative burden, costly transcription fees exceeding $35,000 annually, and delays that left her care team without timely, critical patient information.

By implementing Heidi's ambient AI documentation tool, Heidi Pro, the clinic was able to capture consultation notes in real time. The solution from Heidi eliminated dictation, saving 188 hours of clinician time per year and reducing documentation costs by 95%. This resulted in a 75% increase in letter output, same-day completion of referrals, and allowed Dr. Nott to be fully present with her patients during appointments.

Icon Cancer Centre