Case Study: Hong Kong Foot Clinic Streamlines Complex Care with Heidi Health

Hong Kong Foot Clinic saves 10–15 minutes per patient with Heidi Health

The Hong Kong Foot Clinic, a large private podiatry practice in Hong Kong, faced challenges with administrative burden, heavy cognitive load from managing complex patient documentation, and communication breakdowns due to a reliance on paper notes. Their senior podiatrist, Alison Rooney, sought a solution to capture clinical details accurately and reduce her reliance on memory. The clinic implemented Heidi Health's AI-powered service, Heidi.

Using Heidi to transcribe consultations and generate structured clinical notes, letters, and patient instructions, the clinic streamlined its workflow. The solution from Heidi saved 10-15 minutes per patient, improved note quality and clinical completeness, and enhanced continuity of care. Patient communication was elevated as digital exercise plans were emailed directly, eliminating lost paper handouts.

Hong Kong Foot Clinic