Case Study: Harley Street Hearing achieves same-day clinical documentation and less admin with Heidi Health

Harley Street Hearing cuts weekly admin time from 2–3 hours to 30 minutes with Heidi Health

Harley Street Hearing, a London-based audiology clinic, faced significant challenges in managing the administrative burden of their complex and emotionally demanding appointments. Their clinicians struggled to capture extensive patient narratives and clinical details in real-time without disrupting patient connection, leading to delayed documentation, lost details, and after-hours paperwork. To address this, they implemented the AI Scribe from vendor Heidi Health.

Heidi Health's solution automatically captured patient conversations during consultations and generated structured notes, letters, and reports for clinician review. This resulted in a dramatic reduction of weekly admin time from 2-3 hours to around 30 minutes, enabling same-day completion of all documentation and eliminating after-hours work. The implementation by Heidi Health also improved clinician focus, wellbeing, and the accuracy of records, even for multilingual appointments.

Harley Street Hearing