Case Study: GI Alliance saves thousands of hours and improves documentation with Heidi Health

GI Alliance transcribes over 1.1 million minutes with Heidi Health

GI Alliance, the largest gastroenterology practice in the U.S., faced challenges with physician documentation burdens, including time constraints that led to incomplete notes, patient comprehension gaps, and a weakened doctor-patient rapport due to a lack of eye contact. To address this, they partnered with vendor Heidi Health to implement its AI-powered documentation service.

The solution from Heidi Health involved an AI medical scribe that listens to patient conversations and generates clinically accurate notes. This allowed physicians to finalize documentation in real time, eliminating backlogs. The results included over 1.1 million minutes transcribed, more than 4,500 hours saved, improved billing accuracy to reduce downcoding risk, and restored physician-patient relationships through increased eye contact and focus.

GI Alliance