Case Study: Frome Medical Practice improves consultation efficiency and note quality with Heidi Health

Frome Medical Practice cuts notetaking time by 1 minute 20 seconds with Heidi Health

Frome Medical Practice, a large primary care network in Somerset, faced the challenge of modernizing its operations to reduce the administrative burden on clinicians. The practice sought a solution that would improve documentation quality and patient engagement without sacrificing the human connection at the heart of care, leading them to partner with vendor Heidi Health and implement its ambient voice technology.

Heidi Health's solution captured clinical reasoning and patient context, not just transcription, which significantly reduced notetaking time by an average of 1 minute and 20 seconds per consultation. The implementation resulted in enhanced documentation quality, improved continuity of care, and was voluntarily adopted by the majority of GPs for its ability to create more natural patient interactions and reduce post-consultation workload.

Frome Medical Practice