Case Study: Dr. Ben Albert streamlines orthopedic documentation with Heidi Health

Dr. Ben Albert cuts pre-op documentation time from 15–20 minutes to a few minutes with Heidi Health

Dr. Ben Albert, an orthopedic surgeon, faced challenges in maintaining personalized and precise documentation for his high-volume practice. He needed a solution that could capture complex pre-surgical details, support an asynchronous team workflow, and reduce the cognitive fatigue associated with formatting notes, all while ensuring the documentation reflected his own voice. He turned to the vendor Heidi Health to implement their AI documentation tool.

The solution from Heidi involved creating customized templates for ambient capture and targeted dictation, which streamlined his note-taking process. This resulted in a dramatic reduction of pre-op documentation time from 15-20 minutes to just a few minutes. The measurable impact included notes that consistently captured all necessary clinical information and patient-friendly after-visit summaries that reflected his personal tone, ultimately allowing him to finish all documentation within clinic hours.

Dr. Ben Albert