Case Study: Crescent Lodge Dental improves record quality and saves admin time with Heidi Health

Crescent Lodge Dental improves record quality by 60% with Heidi Health

Crescent Lodge Dental, a large London-based dental clinic with 18 clinicians, faced significant challenges with inconsistent clinical record-keeping and time-consuming administrative tasks. Their Operations Manager, Kina Ivanova, noted that documentation quality varied, creating compliance risks, and clinicians were spending up to 15 minutes per patient on notes. Seeking a solution to protect clinicians and improve efficiency, the practice turned to the vendor Heidi Health and its Heidi Practice product.

Heidi Health implemented its ambient listening technology, which automatically captures appointment details and generates compliant clinical notes. The solution was immediately embraced by the entire clinical team. The results were substantial: a 60% improvement in record quality for a previously underperforming clinician and a drastic reduction in admin time from 15 minutes to just one minute per patient. Clinicians reported they "can't live without it," and the practice benefited from a better patient experience and enhanced protection through time-stamped transcripts.

Crescent Lodge Dental