Case Study: Community Palliative Medicine Associates improves mobile palliative care documentation with Heidi Remote from Heidi Health

Community Palliative Medicine Associates saves 4-5 hours weekly with Heidi Health

Community Palliative Medicine Associates, a palliative care practice in Ottawa, faced significant challenges with documentation during home, hospice, and nursing home visits. Their reliance on phone-based dictation led to intrusive setups, silent mid-visit audio dropouts, and documentation failures in areas with poor cellular signal, which critically impacted sensitive end-of-life conversations. To address this, they implemented Heidi Health's Heidi Remote wearable device.

The Heidi Remote solution provided a hands-free, on-body wearable that travels with the clinician, ensuring reliable audio capture without intrusive equipment. It features local storage to maintain documentation integrity in low-signal environments and is built specifically for clinical use. For the practice, this eliminated silent dropouts, freed clinicians from dependency on cellular coverage, and allowed them to focus more attention on patients and families during critical conversations. Heidi Health delivered a tool that finally matched the mobile nature of community palliative care.

Community Palliative Medicine Associates