Case Study: Beth Israel Lahey Health reduces clinician burnout with Heidi Health

Beth Israel Lahey Health boosts provider adoption with Heidi across 1,000 clinicians

Beth Israel Lahey Health (BILH), a major health system in New England, faced significant challenges with physician burnout, administrative burden, and declining patient experience, largely driven by cumbersome EHR documentation. To address this, BILH partnered with the vendor Heidi to implement its AI scribe tool, aiming to reduce the time providers spent on clinical notes and allow them to focus more on patient care.

Heidi's solution was deployed as a standalone tool, empowering physicians to adopt it across various specialties and care settings. The results were highly positive: after a six-month trial with 1,000 providers, a majority adopted the technology. Surveys showed 89% of users were satisfied with note quality, 74% reported reduced after-hours work, and 82% experienced a lower cognitive load, demonstrating Heidi's measurable impact on reducing burnout and improving the clinical experience.

Beth Israel Lahey Health