Case Study: Bassett Road Surgery improves patient connection and cuts consultation time with Heidi Health

Bassett Road Surgery cuts complex consultation time from 25 minutes to 15 with Heidi Health

The customer, Bassett Road Surgery, faced challenges in maintaining thorough documentation and building patient rapport during short consultations. Their GPs, including Dr. Kanoyin Falayi, struggled to capture complex patient histories accurately while typing notes, which reduced eye contact and strained connections. There was also initial hesitancy around data security and AI compliance with NHS guidelines. The vendor, Heidi Health, provided its AI medical scribe service to address these issues.

Heidi Health's solution involved providing an AI-powered note-taking tool that transcribed consultations automatically. This allowed the GPs at Bassett Road Surgery to focus entirely on patients, ensuring consistent eye contact and improving engagement. The results included a significant reduction in consultation times for complex cases, from 25 minutes down to 15, and a decrease in after-hours paperwork. This led to more timely finishes and improved workflow efficiency for the entire practice.

Bassett Road Surgery