Case Study: Amarillo Heart Institute improves patient engagement and cardiology documentation with Heidi Health

Amarillo Heart Institute reduces after-hours note work with Heidi in 6 months

Amarillo Heart Institute, a nine-physician cardiology group in Texas, faced a significant challenge with clinical documentation. Their previous system, which involved dictating through Dragon within Athena, was inefficient and impersonal, forcing physicians to focus on clicking through templates instead of making eye contact with patients. This led to a disconnect in patient care and contributed to physician click fatigue. To address this, the group turned to the vendor Heidi Health for a solution.

The solution implemented was Heidi's AI-powered service, which captures and summarizes relevant conversations to generate clinical notes. This allowed physicians at Amarillo Heart Institute to restore eye contact and have more natural, focused interactions with patients. Heidi Health's tool improved workflow efficiency, eliminated the need for physicians to complete notes after hours, and enhanced patient understanding through generated explainers. The vendor's technology also proved adaptable for use in outreach clinics with limited infrastructure and handled sensitive emotional conversations with care.

Amarillo Heart Institute