Case Study: Access Your Supports reduces admin and boosts participant care with Heidi Health

Access Your Supports reduces admin by 2-3 hours a day with Heidi Health

Access Your Supports (AYS), an Australian NDIS provider, faced a significant administrative burden where its allied health clinicians were overwhelmed by manual case noting and documentation. This non-billable work was consuming 2-3 hours daily, causing therapists to fall behind on their notes and struggle to meet fortnightly billing KPIs, which in turn limited their capacity to see participants. To address this challenge, AYS chose to implement the AI tool Heidi.

By using Heidi, clinicians could dictate case notes conversationally after sessions, often while on the go, and the tool would generate polished, professional notes. The solution reduced daily admin work by 2-3 hours, allowing clinicians to increase their caseloads from 30 to 35 participants each. This freed-up capacity enabled the team to consistently meet their KPI targets, ease waitlist pressure, and end "KPI stress," ultimately transforming how the organization operates.

Access Your Supports (ays)