Case Study: Raiffeisen Bank increases employee retention with HeartCount

Raiffeisen Bank boosts employee retention in 2 years with HeartCount

Raiffeisen Bank, a banking institution with 1,500 employees, sought to improve its company culture and maintain its competitive position as an employer. The challenge was to regularly collect and understand employee sentiment across its multiple branches, as traditional methods were not viable and developing an internal solution was too costly. They turned to the vendor HeartCount and its weekly pulse survey service to gain real-time insights.

By implementing HeartCount's weekly pulse surveys, Raiffeisen Bank gained immediate insight into eight categories of employee engagement. This allowed them to identify areas for improvement and enhance communication. As a result, HeartCount helped the bank significantly increase employee satisfaction and retention rates, solidifying its standing as a competitive employer in the local market.

Raiffeisen Bank