Case Study: NLB Komercijalna Banka strengthens post-merger culture and employee engagement with HeartCount

NLB Komercijalna Banka boosts engagement to 57% with HeartCount

NLB Komercijalna Banka faced the challenge of integrating multiple organizational cultures following a merger, a process where differences often lead to employee dissatisfaction. To build a new, unified culture based on transparency and open communication, the bank incorporated the HeartCount platform and its PulseCheck surveys as a core part of its HR transformation strategy to effectively gather and understand employee feedback.

Using HeartCount, the bank implemented weekly pulse surveys to monitor key areas like well-being and job satisfaction. The solution enabled management to respond transparently to all feedback. As a result, HeartCount helped NLB Komercijalna Banka build a strong feedback culture, achieving a 57% participation rate on the platform and reducing employee dissatisfaction from 6% to 2.5% in under a year.

NLB Komercijalna Banka