Case Study: Represent boosts employee engagement with HeartCount

How Represent made huge strides in employee engagement by listening and responding

Represent, a leading content agency in the Balkans, faced significant challenges with employee communication, motivation, and trust after shifting to remote work during the Covid-19 pandemic. To better understand and improve the declining atmosphere within the agency, they turned to the employee engagement platform HeartCount to conduct satisfaction surveys.

Using HeartCount’s real-time feedback and survey features, Represent was able to promptly identify and address employee dissatisfaction. The solution included scheduling interviews with disengaged employees and organizing new initiatives like weekly social events and team-building activities. As a result, HeartCount helped the agency overcome its challenges by fostering a more connected, honest, and comprehensive feedback culture.

Represent