Case Study: Balkan Bet boosts employee satisfaction with HeartCount

How Balkan Bet is fostering a positive workplace by listening to their employees

The Balkan Bet, a major betting company with nearly a thousand employees, faced a significant challenge in maintaining high productivity and employee retention. Their annual satisfaction surveys provided insights but were too infrequent to address issues in a timely manner, risking the loss of valuable staff. To overcome this, they implemented the HeartCount employee engagement platform to gain a continuous and clearer picture of workplace satisfaction.

By using HeartCount's weekly pulse surveys, Balkan Bet was able to consistently listen to its employees and act on feedback quickly. This timely data collection allowed the HR department to focus on implementing actionable steps. The results included a nurtured culture of feedback and tangible benefits such as salary increases of up to 15% for retail staff, the introduction of flexible hours, and a shorter work week for office employees.

Balkan Bet