Case Study: UBConnect tracks employee satisfaction and boosts engagement with HeartCount

Heartcount is a fast solution for tracking employee satisfaction

UBConnect, a Norway-based company specializing in mobile network construction and upgrades, faced a challenge in tracking employee satisfaction across its dispersed workforce, which included offices in Norway and Serbia and field installers across the country. Following the shift to remote work during COVID-19, their traditional yearly surveys became insufficient for gaining timely insights into employee wellbeing.

The vendor, HeartCount, provided a fast pulse-survey tool that employees could complete in 15 seconds. This solution enabled UBConnect to quickly identify individual employees and entire business units with lower satisfaction rates. This immediate feedback allowed management to create targeted action points and follow-ups, demonstrating to employees that their feedback was valued and would lead to meaningful change.

UBConnect