Case Study: Raiffeisen Bank increases employee satisfaction and retention with HeartCount

Heartcount helped Raiffeisen bank determine key problems and pain points that trigger employee dissatisfaction

Raiffeisen Bank, a major banking group in Central and Eastern Europe, faced a significant challenge in maintaining its competitive edge as an employer. With 1,500 employees across multiple branches, the bank struggled to efficiently gather and understand employee sentiment using traditional, infrequent surveys. Their goal to improve company culture and ensure every employee felt heard required a modern solution, which they found with the HeartCount platform.

By implementing HeartCount's weekly pulse surveys, the bank gained real-time insights into employee engagement across eight key categories. This solution enabled Raiffeisen Bank to quickly identify and address areas for improvement in working conditions. The vendor, HeartCount, helped the bank significantly improve internal communication and increase employee satisfaction, which directly led to higher retention rates and the maintenance of their competitive position in the local market.

Raiffeisen Bank

Jelena Aksić

Executive Director for Retail Banking