Case Study: Erste Bank improves employee engagement and feedback with HeartCount

Erste Bank boosts employee voice in 6 months with HeartCount

The customer, Erste Bank, faced challenges in maintaining frequent contact with its large number of employees and gathering their feedback, which often arrived informally and altered. To overcome these obstacles, the bank implemented the employee experience platform HeartCount from the vendor HeartCount.

The solution involved using HeartCount semi-transparently to foster trust and allow employees to securely express their opinions. The vendor's platform enabled weekly monitoring of feedback and immediate action steps from HR. The results were significant, leading to direct improvements in remote work policy, parking, training, and even salary increases. HeartCount created a direct communication channel, helping Erste Bank identify and resolve challenges significantly faster.

Erste Bank