Case Study: Truss boosts employee satisfaction and simplifies in-house benefits with HealthJoy

How Truss Simplified Its Own In-house Benefits to Increase Employee Satisfaction

Truss, a 44-year-old Kansas City insurance brokerage, needed to simplify and centralize its employee benefits experience after managing multiple siloed vendors. In May 2018 they launched HealthJoy to provide a single, coordinated benefits platform and improve employee engagement with their in-house benefits.

HealthJoy’s service consolidated telemedicine, bill review, prescription support and general benefits advocacy, and delivered rapid adoption and strong outcomes: an 85% activation rate, 65% annualized telemedicine utilization, 172% annualized service utilization and a reported 1014% ROI. Employee satisfaction “skyrocketed,” daily benefits questions dropped 50%, and Truss cited faster issue resolution and positive member feedback as measurable impacts of HealthJoy’s solution.

Truss

Molly Nardiello

Director, Human Resources