Case Study: Bowen Center achieves 333% ROI and improved benefits utilization with HealthJoy

How HealthJoy Maximized Benefits Utilization and Produced 333% ROI for a Mental Health Leader

Bowen Center, the largest Community Mental Health Center in Indiana, needed a simple way to help employees and their families access benefits, virtual care, and support resources in one place. In 2019, the organization partnered with HealthJoy to provide a one-stop benefits wallet, 24/7 telemedicine access, and a healthcare concierge service to reduce confusion for employees and lessen the administrative burden on HR.

With HealthJoy’s connected navigation platform and AI-powered support, Bowen Center improved care access and drove strong cost savings across telemedicine, provider steerage, Rx savings, administrative support, and medical bill review. The results included more than $954,000 in total savings, a reported 333% ROI, and 89% member satisfaction, with HealthJoy also generating over $428,000 in telemedicine savings alone.

Bowen Center

Garrett Penn

Benefits & Employee Engagement Coordinator