Case Study: ARUP Laboratories saves over $2 million with HealthJoy

How HealthJoy Helped ARUP Labs Save Over $2 Million

ARUP Laboratories, a national clinical laboratory and research company with nearly 5,000 employees, faced a significant challenge as its rapid growth overwhelmed its small, three-person HR team. The team was buried in benefits-related requests, from answering questions to locating insurance cards, which was a source of frustration. To address this, they turned to the vendor HealthJoy in 2018 to improve healthcare navigation and the benefits experience for their predominantly young workforce.

HealthJoy implemented its intuitive mobile app, which featured 24/7 healthcare concierge support, telemedicine, bill review, and a digital benefits wallet. This solution centralized support and was met with extremely high employee satisfaction. The measurable impact was substantial, with over 65,000 member interactions and an estimated savings of over $2 million, representing a 151% return on investment. HealthJoy also proved critical during the COVID-19 pandemic, enabling a 75% spike in telemedicine use and allowing ARUP's HR and clinical staff to focus on their crucial work.

ARUP Laboratories

Lashell Johnson

Lead Benefits Administrator