Case Study: JSW Steel achieves better benefits navigation and employee support with HealthJoy

Guiding Steel Workers During a Difficult Year

JSW Steel Ohio, part of the JSW Group, faced major disruption during the COVID-19 pandemic as its Mingo Junction manufacturing plant shut down, laid off workers, and dispersed employees across full-time, part-time, and furloughed status. The HR team needed a way to help employees understand which benefits were still available, access care remotely, and reduce pressure on HR during a difficult and rapidly changing year. HealthJoy’s connected navigation platform, including telemedicine and benefits support, was introduced to serve as a digital front door for employees.

HealthJoy implemented a centralized mobile experience that helped JSW employees find benefits information, connect to telemedicine, manage HSA spending, search for providers, review prescription savings, and access virtual care from anywhere. With support from HealthJoy, JSW Steel achieved 63% employee activation, generated $118,630 in program savings, and delivered a lifetime ROI of 267%. The solution also reduced HR call volume and became a valued lifeline for employees and a time-saver for the benefits team.

JSW

Gael Damron

Benefits and 401k Coordinator