Case Study: Jam City achieves better global user experience and seamless in-app billing with HeadSpin

How Headspin Is Helping Jam City Provide Better User Experiences To Mobile Gamers Around The World

Jam City, the Los Angeles–based mobile game developer behind hits like Cookie Jam and Panda Pop, needed to ensure seamless user experiences for millions of players worldwide. Relying on in‑house flagship phones, emulators and dispersed contractors left gaps—especially across slower networks and lower‑tier devices in markets like Malaysia and Egypt—and made it difficult to validate carrier billing flows. To address this, Jam City turned to HeadSpin’s mobile experience/testing platform with real, SIM‑equipped devices.

HeadSpin gave Jam City access to 22,000 real devices in 150+ locations, enabling real‑network, real‑device tests, recorded UX sessions, and detailed logs so engineers could reproduce and diagnose issues in real time. Using HeadSpin, Jam City caught and fixed user‑experience bugs prior to release, improved app reviews and reduced the number of app versions, and resolved carrier billing problems (e.g., Orange in Egypt, Ex‑Telecom in Malaysia) to streamline purchases and increase revenue. HeadSpin’s platform delivered measurable improvements in global performance visibility and monetization.

Jam City