Case Study: BPO achieves 585% recruiter efficiency with Harver

How this BPO improved recruiter efficiency by 585% through digital transformation

BPO, a US-based virtual contact center and business process outsourcing provider, needed a faster, more scalable way to recruit for its fully remote contractor network. With more than 2,000 weekly applicants, fluctuating client demand, and a manual process that took 21 days from sourcing to activation, the team struggled to assess candidates efficiently without meeting them in person.

To solve this, BPO partnered with Harver and implemented a fully digital, remote-first recruiting process using assessments, matching technology, and self-scheduling. Harver helped reduce phone interview time by 66.7%, cut time to activation from 21 days to 3.5 days, and make each recruiter 585% more effective, allowing BPO to process more candidates with a smaller team while also reducing bias.