Case Study: NexRep achieves 585% recruiter efficiency improvement with Harver

How NexRep improved recruiter efficiency by 585% through digital transformation

NexRep, a US-based virtual contact center with thousands of home-based independent contractors and 1,001–5,000 employees, needed to replace a manual, labor-intensive recruiting process that handled 2,000+ weekly applicants, relied on 30-minute phone interviews, and averaged a 21-day time-to-source. To build a fully digital, remote-first, and scalable selection process, NexRep partnered with Harver to deploy a pre-employment assessment and matching solution tailored for high-volume hiring.

With Harver’s platform—featuring situational judgment tests, automated matching, and self-scheduling—NexRep reduced application-to-activation time from 21 days to 3.5 days (an 83% reduction), enabled candidates to self-schedule interviews within 35 minutes, and shortened phone assessments to 10–12 minutes. Harver’s data-driven matching made every marketplace coordinator 585% more effective (reducing the needed team from 205 to 35), standardized selection to reduce bias, and delivered the scalability and speed NexRep required.

NexRep

Teddy Liaw

Chief Executive Officer