Case Study: Arvato Bertelsmann achieves 63% reduction in employee turnover with Harver

How Arvato reduced employee turnover 
by 63%

Arvato Bertelsmann, a global BPO with 70,000 employees, faced very high early turnover—more than half of new hires left within three months—caused mainly by candidates misunderstanding the realities of contact‑center work and poor person‑job fit. To tackle this, Arvato selected Harver’s pre‑employment assessment platform to deliver a Realistic Job Preview alongside scientifically validated assessments and situational judgment tests.

Working with Harver, Arvato added first‑person culture videos and SJTs to the applicant journey so candidates see real job scenarios before hire; the impact was dramatic: unwanted turnover fell by 63% (from 27% to 10%), selection rates rose from 45% to 85%, and average recruiter time per applicant dropped from 75 to 20 minutes — improving hire quality, speed, and cost efficiency.

Arvato Bertelsmann

Marceline Beijer

Chief Executive Officer