Case Study: ADT reduces attrition and triples recruiter capacity with Harver

How ADT Used Predictive Hiring to Reduce Attrition, Save Thousands of Hours, and Triple Recruiter Output

ADT, a leading U.S. security and smart home services company with 13,000+ employees, was struggling to scale hiring as it moved from four regional call centers to a nationwide model. Its manual recruiting process created bottlenecks, stretched hiring timelines into weeks, and contributed to early attrition in Customer Technical Support roles. ADT partnered with Harver and its predictive hiring platform to improve speed, consistency, and quality in high-volume hiring.

Harver implemented automated screening, realistic job previews, personality and skills assessments, on-demand video interviews, and predictive scoring to help ADT identify better-fit candidates faster. The results included a 13% reduction in attrition, 50%+ faster time-to-hire, 3,000+ hiring manager hours saved, 13,000 recruitment hours saved, and a 300% increase in recruiter capacity. Harver also helped improve candidate experience, with a 60% YoY increase in recruitment experience score and faster outreach to high-potential candidates.

ADT

Amy Root

VP Operations Service Center