Case Study: HealthKart achieves 80% query automation with Haptik's chatbot

HealthKart automates 80% of user interactions with Haptik

HealthKart, a renowned Indian omnichannel health brand, faced a challenge during the COVID-19 pandemic in handling a massive surge in user queries about nutrition and fitness. They partnered with the vendor Haptik to build dedicated chatbot flows to make support more self-serve and to become a go-to destination for personalized diet and immunity-related advice.

Using Haptik's advanced conversational studio, a solution was implemented to share personalized diet and workout plans and deliver tailored product recommendations. The results for HealthKart were significant, achieving an 80% automation rate. Haptik's chatbot catered to over 106,000 users and handled more than 128,000 conversations, revolutionizing their customer engagement.

HealthKart