Case Study: Whirlpool achieves 15–20% reduction in incoming emails and improved supplier satisfaction with HappyFox

Whirlpool - Customer Case Study

Whirlpool Corporation’s Global Finance Center in India handles Accounts Payable for the region and manages vendor queries from 32 factories across Europe. The team was struggling with a fragmented Lotus Notes setup—32 separate inboxes and manual spreadsheets—leading to missed emails, no audit trail, and poor visibility into supplier communications.

Since adopting HappyFox in 2013, Whirlpool centralized and tracked all inbound emails, issuing ticket confirmations and enabling focused follow-ups. The system cut incoming email volume by 15–20%, reduced duplicate and low-priority messages, improved proactive supplier management and reporting, and increased overall supplier satisfaction.

Whirlpool

Pankaj Kumar

Account Payable Whilrlpool Global Finance Center