Case Study: Upswing achieves sub-minute response times and fewer support tickets with HappyFox Chat

Upswing - Customer Case Study

Upswing is an online tutoring marketplace offering tutoring, academic advising and mentoring via Upswing.io. Needing faster, in-house real-time support (they were outsourcing chat and nearly chose Intercom), Upswing prioritized the ability to log in anytime, accept offline messages, and have multiple agents online; they selected HappyFox Chat for its pricing and features.

By bringing chat in-house with HappyFox Chat, Upswing now manages real-time conversations with students, tutors and admins, cutting average response time from 4 hours 27 minutes to under a minute for most chats. The solution reduced overall support tickets, increased engagement through chat triggers, and helped Upswing move toward its goals of happier customers, more chats, higher conversions and more leads.

Upswing

Justin Fowler

Marketing Lead