Case Study: Renoworks achieves 100K+ processed design requests and consistent CSAT with HappyFox

Scaling to 100,000+ Requests HappyFox's Impact on Renoworks' Efficiency

Renoworks, a provider of AI-powered home visualization solutions for the building products industry, needed an easy-to-use, highly customizable system to manage both traditional support tickets and a high volume of distinct design requests. Their challenge was finding a single platform flexible enough to handle design-service workflows alongside customer support while remaining intuitive for multiple teams.

Renoworks implemented HappyFox across design, customer success, and support, leveraging knowledgebase integration, automations, SLA management, and telephony/email integrations to streamline processes. The rollout enabled them to process over 40,000 tickets (roughly 105,000 design requests over five years), maintain consistent CSAT scores, and significantly improve operational efficiency and cross-team collaboration.

Renoworks

Shawna Kelley

Director, Design Services