Case Study: Rockhurst University achieves streamlined support operations and improved tracking with HappyFox

Rockhurst University - Customer Case Study

Rockhurst University, a 3,000‑student Jesuit university in Kansas City, needed to replace an ad‑hoc support process built on online forms and Excel. Manual data entry, lost paper job jackets, poor communication and lack of client visibility drove the search for a solution that would provide customizable request forms, Outlook/Slack integration and a seamless end‑to‑end workflow.

After evaluating options, Rockhurst implemented HappyFox for its Public Relations & Marketing teams and found setup smooth and highly customizable. HappyFox’s ticketing, email threading, custom fields and integrations made assigning work and tracking progress easy, reduced manual steps and improved client visibility; Admissions and Advancement are now using the system and the university plans a campus‑wide rollout, praising HappyFox’s strong customer support.

Rockhurst University

Jeremiah Barber

Web Development Director